Altostrat Faults represent any disruptions or issues at your site—like loss of connectivity, service degradation, or hardware failures. The Faults Dashboard helps you monitor these in real-time and respond swiftly.

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What Are Faults?

A Fault signals a potential network problem, such as:

  • Heartbeat Failures (router stops reporting)
  • WAN Tunnel Offline (a monitored interface goes down)
  • Site Rebooted (unexpected or scheduled device restart)

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How Faults Are Logged

Altostrat automatically detects and logs fault conditions. For example:

  • Heartbeat Checks run every 30 seconds. If 10 consecutive checks fail, a fault entry is created.
  • Start Time is backdated to when the first missed heartbeat occurred.
  • End Time logs when communication is restored.

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Recent Faults Dashboard

1

Dashboard Overview

From your main Dashboard, locate the Recent Faults tile. This shows any new or ongoing faults in the last 24 hours.

2

View Fault Details

Click a fault entry to see more info, including timestamps, fault types, and affected devices.

If you haven’t had any recent faults, the tile will be empty.

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Site-Specific Fault Logs

1

Open the Site

In Altostrat, go to Sites, then pick a site you want to investigate.

2

Select Fault Event Log

On the site’s overview page, find Faults or Fault Event Log. Click it to view the site’s entire fault history.

Here, you can scroll through historical faults, including those older than 24 hours.

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Interpreting Faults

  • WAN Tunnel Offline Indicates a disruption in the Management VPN or a specific WAN interface.
  • Site Rebooted Logged if the router restarts, either by user action or an unexpected power cycle.
  • Site Offline A total loss of communication between the site and Altostrat.

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Downtime Calculations

Each fault also includes downtime. If the event overlaps your Business Hour Policy, this period is tallied in SLA or uptime reports.

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Tips & Troubleshooting

  • Use the Orchestration Log Check the Orchestration Log to see any recent scripts or commands that might have triggered a reboot or changed configs.
  • Investigate WAN If you see frequent WAN Tunnel Offline faults, verify your WAN Failover settings or ISP connections.
  • Combine with Notifications Tie faults to Notification Groups so the right people get alerted immediately.

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